Construction Management, Simplified
We're here to help you build better
Whether you're just getting started or need help with a specific feature, this page has you covered. Browse our tips, frequently asked questions, and contact information below. If you can't find what you're looking for, reach out directly and we'll get back to you within 24 hours on business days.
New to Benchmark Pro? Here are a few tips to hit the ground running:
Tap the + button on the Projects screen to create a new project. Add a project name, client, and address to get started. You can attach photos, documents, and notes right away to keep everything organized from day one. Fill in budget details, schedules, and scope as the project develops.
Head to Settings > Team and tap Invite. Enter an email address or phone number and assign a role — Admin, Project Manager, or Crew — to control what each person can see and do. Your crew will receive an invite link to download the app and join your organization instantly. You can then assign them to specific projects from the project's Team tab.
Open any project, tap the Invoices tab, and create a new invoice from scratch or convert an existing estimate. Add line items with descriptions, quantities, and unit prices. Apply markup percentages, include notes for your client, and send the invoice directly via email. Clients can view and pay through the client portal — no app download required on their end.
Crew members can clock in and out from the dashboard or from within a project. If geofencing is enabled, the app verifies their GPS location to confirm they're on-site before starting the clock. Time entries are automatically logged per project and feed into payroll reports and cost tracking. Admins can review, edit, and export all time entries from the Time Clock section.
How do I add crew members to a project?
Open the project, tap Team, then Add Member. You can assign existing team members from your organization or send a new invite by email or phone. Each crew member's access is limited to the projects they are assigned to, so your data stays compartmentalized.
How do I create an estimate?
Go to any project, tap the Estimates tab, and select New Estimate. Use the line-item builder to add materials, labor, and other costs. Apply markup percentages, include client-facing notes, and preview the estimate before sending. Once finalized, send it directly via email or share a link through the client portal.
How does the client portal work?
When you send an invoice or estimate, your client receives a secure link to the Benchmark Pro client portal. From there they can review documents, approve estimates, make payments, and view project progress photos — all without downloading the app. You control what information is visible to each client from within the project settings.
How does the time clock work?
Tap Clock In from the dashboard or from within a project. If geofencing is enabled, the app checks your GPS location to confirm you're at the job site. Clock out when you're done and your hours are automatically logged. Admins can review, edit, and export time entries from the Time Clock section. Location tracking is active only while clocked in and stops immediately when you clock out.
How do I cancel my subscription?
Subscriptions are managed through the App Store (iOS) or Google Play (Android). To cancel, open your device's subscription settings, find Benchmark Pro, and select cancel. You'll retain access to all features until the end of your current billing period. Your project data will remain available if you decide to resubscribe later.
Is my data secure?
Yes. All data is encrypted in transit using TLS/SSL and at rest with AES-256 encryption. We use Supabase with Row-Level Security (RLS) to ensure your data is isolated and accessible only to authorized users on your team. We do not sell or share your data with third parties. For full details, see our Privacy Policy.
Have a question that isn't answered above? Our support team is ready to help.
Email: [email protected]
Response Time: Within 24 hours on business days (Monday – Friday)
Website: benchmarkpro.app
When reaching out, please include your account email address and a brief description of your issue so we can assist you as quickly as possible. Screenshots are always helpful if something looks wrong.
Found something that isn't working as expected? Bug reports help us improve Benchmark Pro for everyone. Send your report to [email protected] with the subject line "Bug Report" and include the following details:
The more detail you provide, the faster we can track down and fix the issue. We review every bug report and will follow up if we need additional information.